FAQs

Answers to your Questions

PRODUCT INFORMATION

What are popsigns made of?

Our popsigns are made of a lightweight yet rigid all-weather board with a low gloss matte finish. They are waterproof as well as fade and scratch resistant. Printed with UV inks, their color is sure to last long and be vibrant even with extended use in an outdoor environment.

How do I take care of my popsigns?

With proper care your popsigns will last for years to come without fading or wearing out. Here are some things you can do to care for your popsigns:

  • Store them safely laying flat or on edge, away from sharp objects
  • Gently wipe them with a soft damp cloth after use to prevent fingerprint build-up
  • Do not toss them in the air— #popsigns are tough, but concrete is tougher.

How big are popsigns?

Popsigns are 20″ x 20″ — in our experience, this is the perfect size. Comfortable to hold, while offering maximum visibility.

Longboards are 36″ x 10″ — highly visible from long distances and great for a variety of applications.

Do you offer custom phrases?

Yes! In many of our collections you’ll see a design available that says, “your custom phrase”.

Select that design, scroll down and type in the phrase you’d like printed on your popsign.

You can choose our standard block font for +$5 or custom handlettering and our designer will hand draw your phrase in our famous popsigns script for +$45

*If you select custom handlettering please factor in an additional 3 business days for your order to be completed 

Can I upload my own artwork?

Yes! Click here to upload your own artwork. Please make sure your file is under 4mb and saved as a .jpg or .png

Why isn’t my logo uploading? 

Most times if you’re having a hard time uploading your logo it’s either saved in the wrong format or is too big.

Make sure your logo is under 4mb and saved as a .png or .jpg

For best results, use a .png with a transparent background and a canvas that is trimmed to the edges of the artwork.

SHIPPING INFORMATION

What shipping methods are available?

We ship UPS to the continental United States and Canada. Shipping options include: Standard Ground (3-5 business day), 2nd Day Air, Next Day Air, and Next Day Air with Saturday Delivery. All options are subject to shipping rates provided by UPS.

International Shipping

Please email us at [email protected] for international shipping rates.

How long will it take to get my order?

Our production time is 4 business days then your order will be shipped to you. Shipping times vary based on your selected options at checkout. Most orders are received within 7 business days after placing the order.

Can I receive my order by this weekend?

In most cases, yes! Our production time is 2 business days after your order has been placed plus whichever shipping method you choose! *Please also leave a note in your order comments at checkout letting us know the date you need these by so we can watch your order closely 

How long is ground shipping to me?

We ship from Florida, USA using UPS shipping. Here is a map for you to calculate ground shipping. Remember to add 2 business days after your order has been placed to get a good estimate on when you will receive your order using ground shipping.

Can I receive my order by this weekend?

In most cases, yes! Our production time is 2 business days after your order has been placed plus whichever shipping method you choose! *Please also leave a note in your order comments at checkout letting us know the date you need these by so we can watch your order closely 

PAYMENT INFORMATION

What payment methods are accepted?

We accept all major debit and credit cards and PayPal. If you don’t see the payment option you are looking for, please contact us at [email protected]

ORDERS AND RETURNS

How do I place an order?

Browse our catalog of designs or choose to upload your own artwork. Add items to your shopping cart and checkout by clicking the cart in the upper right-hand corner of the site. Checkout online and check your email for your confirmation email. You will receive a digital proof within 24 hours to review and approve or request changes. Once approved, sit back and relax and wait for your order to arrive!

Can I cancel or change my order?

Order cancellations may be requested only in the proofing stage. If you are dissatisfied with your digital proof, we will gladly honor a full refund. Any cancellation requests made after approval of artwork cannot be honored.

Do I need an account to place an order?

No account is neccesary to place an order, yet we recommend making an account in order to take advantage of advanced user features like order tracking and order-history.

How do I track my order?

You can track your order by logging in or by visiting the Track My Order page from the menu bar. You will need your order confirmation number and the email address used to place your order.

Who should I contact if I have any questions?

Feel free to send us an email at [email protected]. We are happy to help with any questions you may have. You can also chat with a live product specialist by clicking on the chat bubble icon in the bottom-right of the page.

How Can I Return a Product?

If your order is damaged or incorrect, please send a photo of each individual popsign to [email protected] along with a detailed description of your problem. We will honor replacements or partial refunds for items damaged in shipping or in the rare case of incorrectly fulfilled orders.

Any unanswered questions? Contact Us