How Can We Help You Today?
We're here to make your Popsigns experience effortless. Whether you're placing your first order, customizing a design, or tracking a shipment — you'll find clear answers and helpful guides below.
Can't find what you're looking for?
Our support team responds within 24 hours.
Getting Started
How do I place an order?
Ordering is easy! Simply:
- Browse our collections and select a design you love
- Choose your size (Mini 12", Classic 20", or Longboard 36"x10")
- Customize with your text, colors, or logo using our Studio design tool
- Add to cart and checkout
You'll receive an order confirmation email immediately, and we'll send a proof for approval if you've customized your design.
How do I customize my design?
After selecting a product, click "Start Designing" to open our Studio design editor.
You can:
- Add text: Names, dates, messages, hashtags
- Upload images: Logos, photos, graphics (PNG, JPG, PDF accepted)
- Change colors: Match your church, school, team, or brand colors
- Adjust layout: Move and resize elements
Need help? Email your ideas to hello@popsigns.co and our design team will create a custom mockup for you — free of charge!
What sizes are available?
We offer three main sizes:
- Mini (12"): Perfect for photo props, kids, flower girls, table signs, and close-up photos. Visible from 10-15 feet.
- Classic (20"): Our most popular size! Great for events, photos, welcome teams, directional wayfinding & more. Visible from 30-50 feet.
- Longboard (36"x10"): Ideal for large-format signs, directional signage, and high-visibility messages. Visible from 50-75 feet.
What material are Popsigns made from?
Popsigns are made from 2mm BuddyBoard® — a lightweight, durable plastic material. Key features:
- Lightweight: Easy to hold for photos and events
- Waterproof: Perfect for outdoor use
- Durable: Won't bend, warp, or fade
- Matte finish: No glare in photos
- Eco-friendly: Fully recyclable and non-toxic
Our UV-resistant inks ensure vibrant colors that last.
Do I need to create an account to order?
No account is required! You can checkout as a guest. However, creating an account lets you:
- Track your orders easily
- Save designs for future orders
- Reorder past designs quickly
- Access exclusive discounts
Design & Customization
How do I upload my logo?
In our design editor, click the "Upload" button to add your logo. We accept:
- PNG (preferred — supports transparency)
- JPG/JPEG
- AI, EPS, SVG (vector files for best quality)
Pro tip: For best results, use a high-resolution file (300 DPI+) with a transparent background. Don't have a perfect file? Send what you have to hello@popsigns.co — our design team can clean it up for free!
Can you match my school or brand colors?
Absolutely! We can match any color. Provide us with:
- Pantone code (e.g., PMS 286 C)
- Hex code (e.g., #1E4D8C)
- RGB values
- A photo of your existing materials
Include color details in the order notes or email hello@popsigns.co with your preferences. We'll match your colors exactly in the proof.
Can I see a proof before printing?
For all customized orders a digital proof is presented for your approval before adding to cart. Here's how it works:
- Customize your design using the Studio design tool.
- Click "Preview" to view your digital proof.
- Click "Approve" to approve the proof and add the item to your cart or make any edits at any time before checking out.
We never print without your approval.
What if I need help with my design?
Our design team is here to help — at no extra charge! You can:
- Email your ideas: Send inspiration photos, sketches, or descriptions to hello@popsigns.co
- Request a custom mockup: Tell us what you envision and we'll create it
- Get design suggestions: Not sure what will look best? We'll recommend options
Most custom design requests are completed within 24-48 hours.
Can I add names, dates, or custom text?
Yes! Personalization is what we do best. Common customizations include:
- Names and graduation years
- Wedding dates and hashtags
- Team names and jersey numbers
- Event names and slogans
- Church names and welcome messages
Use our design editor or include your text in the order notes. We offer a variety of fonts to match your style.
Orders & Shipping
How long does production take?
Standard production: 2 business days
Rush production: 1-2 business days (available at checkout)
Production begins after your proof is approved. Order by noon EST for 2-day processing. Custom designs may add 1 day for proof creation.
What are the shipping options and costs?
Shipping rates:
- Economy Flat rate: $12.63
- FREE shipping on orders over $100
- Expedited options available at checkout
Delivery times (after production):
- Standard: 3-5 business days (USPS/UPS Ground)
- Expedited: 2-3 business days
- Rush: 1-2 business days
How do I track my order?
Once your order ships, you'll receive an email with tracking information. You can also:
- Log into your account at my.popsigns.co
- Use the tracking link in your shipping confirmation email
- Contact us at hello@popsigns.co with your order number
Orders typically ship within 2 business days of proof approval.
Do you offer rush or expedited shipping?
Yes! We understand events don't wait. Rush options include:
- Rush production: 1-2 business days (select at checkout)
- Expedited shipping: 2-3 day delivery
- Rush shipping: 1-2 day delivery
Wedding emergency? Contact us immediately at hello@popsigns.co — we'll do everything we can to get your signs there on time.
Do you ship internationally?
Currently we ship to:
- United States: All 50 states
- Canada: All provinces
International shipping to other countries is available upon request. Contact us for a custom shipping quote and estimated delivery time.
Returns & Support
What is your return policy?
We want you to love your Popsigns! Our return policy:
- 30-day return window for unused, undamaged signs in original packaging
- Custom/personalized signs are final sale (since they're made just for you)
- Damaged or defective items are replaced at no charge
What if my order arrives damaged?
We're sorry if your sign arrived damaged! Here's what to do:
- Take photos of the damage (packaging and product)
- Email hello@popsigns.co within 48 hours of delivery
- Include your order number and photos
We'll send a replacement at no charge — no need to return the damaged item.
Can I cancel or modify my order?
Need to make changes? Contact us ASAP:
- Before proof approval: Changes are usually possible
- After proof approval: Production may have started — contact us immediately
- After shipping: Order cannot be canceled (return policy applies)
Email hello@popsigns.co or call +1 (626) 869-7677 as soon as possible.
How do I contact support?
We're here to help! Reach us via:
- Email: hello@popsigns.co (24-hour response)
- Phone: +1 (626) 869-7677 (Mon-Fri, 9am-5pm EST)
- Live chat: Available during business hours (click the chat icon)
Average response time: Under 4 hours during business hours.
Do you offer bulk order support?
Yes! We love working with schools, churches, businesses, and event planners on large orders. Bulk benefits include:
- Volume discounts: Available for 10+ signs
- Dedicated support: Personal account manager for large orders
- Custom quotes: Tailored pricing for your specific needs
- Design assistance: Help coordinating multiple designs
Still Have Questions?
We're Here to Help
Can't find the answer you're looking for? Our friendly support team is standing by to help with orders, designs, shipping, or any questions.
Contact Options:
- Email: hello@popsigns.co (24-hour response)
- Phone: +1 (626) 869-7677 (Mon-Fri, 9am-5pm EST)
- Live Chat: Available during business hours
Average Response Time: Under 4 hours